Forms Designer |
The Forms Designer enables you to create new forms or customize existing forms, including titles, fields, and look-up lists.. |
Entity Editor |
In conjunction with the new Forms Designer, the Entity Editor allows customers to create and modify forms, entities, attributes, properties, and relationships. |
New Forms |
Clean installations of ChangeGear use the new, customizable forms be default. Upgrades from previous versions of ChangeGear must activate the new forms for the Incident, Problem, and Change modules. |
Accessibility Option for Users |
Increases keyboard navigation functionality on a per user basis in compliance with Section 508. |
Enhanced BPA and Workflow Editor |
Enhancements to BPA and Workflow Editors give additional granular control of actions, including expanded rules on workflow actions.
For each executed action you now have the ability to add orderable automation steps (i.e. send email notification, run a script/program, trigger a workflow action, assign/reassign ticket, write to system log, edit values, make an announcement, send a survey) with conditions for execution based on ticket contents. |
Dynamic Request Automation |
Dynamic Request Automation is the powerful combination of customized forms and advanced workflows that enables you to dynamically display forms based on the selections made within a ticket by the submitter. |
Export Tool |
Export customizations you made to ChangeGear, including forms and views. |
CMDB Extensibility |
To improve the extensibility of the CMDB, the Entity Editor allows you to edit existing or create new CI types. This includes the ability to add attributes and customize forms. |
Web CMDB Enhancements |
Enhancements for the Web CMDB that expands functionality.
- Create new and edit existing CI forms
- View CI dependency and relationship mapping
- Create tickets related to a selected CI and view related ticket history
- Run a detail scan on a resource directly from the Web
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Validate Scan/Discover Credentials |
You can now validate credentials when inputting them into the credential stores in the CMDB and RDE. |
Configure Ports in the RDE |
Configure which ports are scanned, which protocols are used to scan the ports, and which resource types are associated with each port. |
Announcement Settings |
Ease the use of Announcements by defaulting certain settings—e.g. which template is used, so that users are not prompted unnecessarily. |
Incident Tasks |
You can now add, manage, and track tasks within an Incident ticket. (Previously only supported in Change Management) |
RDE performance improvements |
Several performance improvements have been made to the RDE scanner including the parallelisation of machine scans. |
Combined Server/Web App Installer |
The ChangeGear Server and ChangeGear Web installers have been combined into a single installer that better supports IIS 7 and 64 bit deployment. |
Improved Desktop Client scalability |
The startup time for the desktop client has been reduced—especially evident for customers with large numbers of CIs. |
Improved UNIX Scanning |
Improved the extensibility of the Telnet/SSH scanning and leveraged this to increase the amount of data gathered for AIX and AIX LPAR. |
Additional RDE Scanning Capabilities |
The RDE scan now captures all running processes and open TCP Connections for Windows – you can view the list in the Scan Details sub-tab after you have scanned a machine. |
Remote Commands Execution for Windows |
Remote commands can now be triggered on Windows machines to collect the RDE scan details. |
Improved Comment Prompts |
Comment prompts are only displayed after ChangeGear determines if the action can be performed, improving the user experience. |
Impacted Resource Picker |
Customized forms now have the ability to use a new light-weight picker for Requester's Items, Business Services, and Impacted Resources. |
Additional Substitution variable |
A variable that can be used in email notifications to include impacted resources in Incident related notifications. (Previously only supported in Change Management) |
Comment Window Customization |
The layout and information provided on the comment box window can now be customized based on the action that prompted the window to open. |
Zoom to view small text fields |
A zoom button next to memo fields that enables you to open a dialog that displays all the text, e.g., the Description or Notes fields. |
New Dynamic Role |
"Active Task Implementers" was added to Dynamic Roles. |
New Service Desk Column |
You can now access the Impacted Resources (PIT) column from Incidents and Problems. |
