ChangeGear™ Service Desk

Help desk services are an important component of IT operations. Having an effective tool to track and manage service requests is critical in today’s competitive business landscape. ChangeGear Service Desk is a fully integrated incident and problem management solution that enables IT organizations to effectively and efficiently respond to service requests.

Designed on the Microsoft .NET platform, ChangeGear Service Desk is an easy to use and deploy, Web-based application. With built-in, flexible workflow and business process automation, the application automates the ITIL best practices process and streamlines many of the repetitive tasks required to effectively manage demanding environments.

The benefits of using ChangeGear Service Desk enable IT organizations to:

• Empower user participation and self-service
• Accelerate incident and problem resolution
  
• Attain 360 degree visibility into service support processes
  
• Gain ITIL compliance out-of-the-box

ChangeGear Service Desk includes:

• Self-Service Portal: Provides employees a single point of access for reporting and tracking service requests
• Knowledge Base: Enables employees to access solutions for workarounds, known errors and FAQ
  
• Incident Management: Provides an easy way for logging and tracking incoming requests
  
• Problem Management: Proactively identifies root-cause and prevents future service disruptions

Try ChangeGear Service Desk today to see how it can help you increase your customer satisfaction and minimise your business disruptions. To schedule a personalised demo, call 0870 034 8288.