ChangeGear™ Problem Management

Overview
Determining what problem to tackle first and who is responsible for identifying the root-cause is critical for effective problem management. Properly tracking, prioritising and routing problems streamlines the process and increases problem-handling efficiency. As a result, IT organisations can effectively address the underlying causes of incidents.

ChangeGear Problem Management is an easy to use, Web-based solution. As part of an integrated Service Desk solution, it leverages flexible workflow and data sharing and provides a high level of visibility throughout the problem lifecycle.

ChangeGear Problem Management helps IT organisations:

• Eliminate redundant and recurring incidents
  
• Deliver permanent solutions rather than temporary fixes
  
• Identify problem patterns with trend analysis
  
  KEY FEATURES
  
  
• Intuitive and easy-to-use Web-based application
  
• Auto-escalation and notification
  
• Intelligent problem routing
  
• One-click problem to change association
  
• Out-of-the-box ITIL workflow
  
• Automatic event-based execution
  
• Seamless Active Directory integration
  
• Customisable user interface
  
• Anytime access via mobile devices
  
• Customisable reports
  
• Fully integrated with other ChangeGear modules

To find out how ChangeGear Problem Management can help you resolve incidents and restore service faster and easier, call Vitility at 0870 034 8288 or email sales@vitility.net