In today’s competitive marketplace, organizations rely more than ever on their IT infrastructure and systems to support their business goals and processes. To meet this ever-increasing demand, SunView Software’s ChangeGear™ suite of products provides an end-to-end solution for automating and streamlining IT Services. With the ITIL best practices framework as its foundation, the ChangeGear™ product suite features the performance, scalability and reliability of Microsoft’s .Net platform.

ChangeGear™ Service Desk enables IT support staff to quickly and easily respond to customer requests. A web-based self-service portal allows end users, customers and partners to submit service requests, track their status and search the integrated Knowledge Base for known problems, temporary workarounds and frequently asked questions.

ChangeGear™ Incident Management streamlines the process of tracking and handling service requests – providing an effective means to quickly respond to service disruptions and restore normal operations.

ChangeGear™ Problem Management helps IT organizations address the underlying cause of one or multiple incidents and rapidly identify the root-cause of the related problem. Through tight integration with ChangeGear CMDB and Incident Management, ChangeGear Problem Management provides fast and easy access to detailed data about the incident history, affected users, and impacted business services.

ChangeGear™ Change Management automates the change management process to allow IT organizations to rapidly introduce change into their environment, while avoiding service disruptions and unplanned downtime. With its extensible workflow, ChangeGear Change Management routes each Request for Change through a process that manages the entire change lifecycle, thereby eliminating unplanned change and enforcing compliance. ChangeGear tightly integrates technology with process to automate, track, manage and control change in complex, high-demand infrastructures.

ChangeGear™ CMDB provides visibility into IT infrastructures by providing a single repository of accurate information about every IT component, its relationships and dependencies. With advanced auto-discovery, configuration management, and visual mapping features, ChangeGear CMDB automates the complex task of discovering, managing, and updating IT resources within a single repository.

ChangeGear™ Release Management replaces ad-hoc software and hardware deployments with a well-planned, structured, repeatable and systematic release process, to keep production environments stable, efficient and auditable, and avoid costlydowntime. By implementing ChangeGear Release Management, organizations can alleviate major work interruptions and ensure a high quality production environment.

ChangeGear™ Resource Discovery Expert™ (RDE) delivers unparalleled visibility into the IT infrastructure by automatically discovering applications, servers and network devices. Using agentless and dynamic probing methods, RDE performs the initial population and on-going maintenance of the CMDB and provides asset discovery, relationship and dependency mapping.

ChangeGear™ Communicator enables IT organizations to plan, publish and track critical communications in real-time. With built-in customizable email templates, review/approval process and workflow automation, ChangeGear Communicator helps IT organizations deliver information about IT changes to users and IT staff – keeping them informed of scheduled maintenance and preventing potential miscommunication.