ChangeGear™ Incident Management

Overview
SunView Software’s ChangeGear Incident Management is a comprehensive Web-based solution that automates and streamlines the process of reporting and tracking service requests. An intuitive user interface and built-in ITIL processes enable support staff to accelerate response times, resolve incidents more quickly, and restore normal operations - while minimizing the negative impact on business operations.

ChangeGear Incident Management, like all of the ChangeGear modules, is based on the ITIL best practices framework. A powerful and flexible workflow allows IT organizations to tailor the support process to fit their specific business needs. With pre-defined configurations and a straightforward installation, ChangeGear Incident Management is quick to implement – giving enterprises an immediate return on investment.

ChangeGear Incident Management helps IT organisations:

• Quickly respond to service requests
  
• Minimise service disruptions
  
• Improve support staff efficiency
  
  KEY FEATURES
  
  
• Intuitive and easy-to-use Web-based application
  
• Auto-escalation and notification
  
• Role-based security
  
• Intelligent incident routing
  
• One-click incident to problem association
  
• Out-of-the-box ITIL workflow
  
• Automatic event-based execution
  
• Seamless Active Directory integration
  
• Customisable user interface
  
• Anytime access via mobile devices
  
• Customisable reports
  
• Fully integrated with other ChangeGear modules

To find out how ChangeGear Incident Management can help you resolve incidents and restore service faster and easier, call Vitility at 0870 034 8288 or email sales@vitility.net