KEY FEATURES
ChangeGear CMDB is the critical component in realising the full benefits of the ITIL framework, helping companies implement Incident, Problem, Change, Configuration, and Release Management solutions.
Auto-Discovery:
The ChangeGear Resource Discovery Expert™ (RDE) automatically discovers applications, servers, and network devices to provide visibility and insight into the IT infrastructure. Using agentless and dynamic probing methods, RDE hierarchically maps Configuration Items (CIs) into logical dependencies.
Dependency Mapping:
ChangeGear CMDB delivers unparalleled visibility into the IT infrastructure by providing visual mapping of CIs, their dependencies and relationships. These graphical representations are critical for assessing the impact of potential changes, troubleshooting and root-cause analysis.
Real-time Dashboard:
ChangeGear CMDB’s performance dashboard displays real-time graphs, metrics and KPIs about the IT infrastructure, giving the IT manager up-to-date information about the activities in the environment. These indicators can help identify unauthorized network access, IT changes and system performance.
Change Monitoring:
Understanding the changes in the IT environment is critical in maintaining IT service uptime. With its built-in and definable Business Policy Automation tools, ChangeGear CMDB monitors hardware and software change, alerts IT staff of unauthorized changes and network access, and performs other system management activity.
Reporting:
Producing meaningful reports on-demand is critical for meeting regulatory compliance standards, planning, asset optimisation, and for hardware and software assessment and consolidation. ChangeGear CMDB provides a number of pre-defined, out-of-the-box reports to meet these requirements, and also provides the ability to easily create customized reports.
Asset Management:
ChangeGear CMDB helps IT organizations streamline and automate the entire asset lifecycle. With built-in auto-discovery and auditing capabilities, ChangeGear CMDB enhances the IT organisation’s ability to track and manage IT assets and CIs in a single integrated solution. This gives IT organizations more control of IT assets and CIs, better alignment of assets to business objectives, and the ability to easily leverage IT asset information with other ITIL solutions.
Federated Database:
ChangeGear CMDB is built on a federated data model; it provides a unified view of and access to IT information that resides in multiple applications across the enterprise. ChangeGear CMDB consolidates and centralises information from these various data sources including Help Desk, System Management, Device Management and others using ChangeGear’s Universal Data Services™ (UDS).
Robust, Scalable Architecture:
ChangeGear CMDB supports large numbers of assets, configuration items and users, while allowing quick access to information. With two options for deployment -- as a standalone application or as part of an integrated product suite -- ChangeGear CMDB’s flexible architecture allows IT organisations to easily integrate other Service Management products (Incident, Problem, Change and Release Management) seamlessly, without having to involve professional services. |
