Take control of your change management

ChangeGear Change Management

OVERVIEW
SunView's ChangeGear Change Management gives your business what it needs right now: An out-of-the-box enterprise change management solution combining robust performance with simple, straightforward operation. ChangeGear Change Management incorporates the best practices defined in ITIL. It harnesses the power of Microsoft .NET, and it comes with an intuitive interface that makes it easy to set up and run in today's demanding IT environment.

ChangeGear Change Management is first-of-its-kind software, with features specifically designed to simplify IT change:

  • Configurable workflow
  • Event-based notification
  • Automated approval process
  • User impact analysis
  • Operational dashboard
  • Active Directory integration

Comprehensive yet cost-effective, ChangeGear Change Management meets the change management needs of your business - today.
ARCHITECTURE
Flexibility. Extensibility. Scalability. Enterprises need all three, and ChangeGear Change Management is a true N-tier solution that delivers them. Further, with Microsoft .NET at its foundation, performance and security are assured. And a modular design makes for smooth, seamless integration with other applications using Service Oriented Architecture (SOA).
Dashboard
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KEY FEATURES
ChangeGear Change Management doesn't simply track change tickets. Unlike traditional solutions, it emphasises communication, visibility, and accuracy.

Intuitive interface: So simple; no special training is needed. Even non-technical staff can use ChangeGear Change Management.

Flexible workflow: Customizable, right out of the box. ChangeGear Change Management is easily adapted to workflow processes across multiple departments, with no reprogramming needed.
Enhanced communication: Managing change means communicating clearly. With customizable notification rules, automated alerts about impending changes, and e-mail templates that can be tailored for individual change notifications, ChangeGear Change Management keeps everyone up to date and in the loop - throughout the change lifecycle.
Dashboard
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Impact analysis: ChangeGear Change Management's impact analysis module gives enterprises the power to predict and quantify the impact of change on specific resources and users.

Resource management: ChangeGear Change Management helps create, define, and import resource information from existing asset management tools and other data sources. That enables comprehensive tracking and management of all IT resources.

Help Desk integration: Seamless integration allows for automatic transfer of information between various help desk applications and ChangeGear Change Management.

To find out how ChangeGear Change Management can help you resolve incidents and restore service faster and easier, call Vitility at 0870 034 8288 or email sales@vitility.net