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ITIL Change and Configuration Management
ITIL Change and Configuration Management
Whitepapers:
Bullet CMDB: The key to infrastructure visibility
Bullet Change Management: Improve IT efficiency and achieve compliance
Bullet IT's role in meeting Sarbanes-Oxley requirements
Easier. Faster. More accurate. The ChangeGearâ„¢ suite from Vitility delivers a single, integrated solution for IT Service Management-from manual and labor-intensive chaos to automated and streamlined processes. Based on the ITIL best practices framework, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs. Let Vitility transform the way you manage IT service.
Customers
 
"Keeping our systems up and running is a huge issue for eTelecare. Our call centers make money based on the number of calls we make and handle. If our system is down, our agents can't make or receive calls and the direct result is lost revenue. We can directly attribute our success in reaching our uptime goal of 99.999 percent to our ChangeGear solution."

Mike Hale
Change Control Manager
eTelecare
 

 
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Solutions
 
Change Management
Increase IT services availability using ITIL

CMDB
Manage business impact and IT resources

Regulatory Compliance

Bridge compliance gap between IT and finance

Asset Management
Identify and track IT assets

Release Management
Streamline release process for successful change