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Whitepapers: CMDB: The key to infrastructure visibility Change Management: Improve IT efficiency and achieve compliance IT's role in meeting Sarbanes-Oxley requirements

Easier. Faster. More accurate. The ChangeGear™ suite from Vitility delivers a single, integrated solution for IT Service Management-from manual and labor-intensive chaos to automated and streamlined processes. Based on the ITIL best practices framework, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs. Let Vitility transform the way you manage IT service.

Customers

"Keeping our systems up and running is a huge issue for eTelecare. Our call centers make money based on the number of calls we make and handle. If our system is down, our agents can't make or receive calls and the direct result is lost revenue. We can directly attribute our success in reaching our uptime goal of 99.999 percent to our ChangeGear solution." Mike Hale Change Control Manager eTelecare

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Solutions

Change Management Increase IT services availability using ITIL CMDB Manage business impact and IT resources Regulatory Compliance Bridge compliance gap between IT and finance Asset Management Identify and track IT assets Release Management Streamline release process for successful change